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Saturday, February 19, 2022

Okta error Cannot disable the following factors because they are enabled in the following policies: SOFT_TOKEN or in the Default Policy policy. Please disable the factor(s) in the appropriate policies and try again.

When you try to delete the MFA you are getting below error Cannot disable the following factors because they are enabled in the following policies: SOFT_TOKEN in the Default Policy policy. Please disable the factor(s) in the appropriate policies and try again. or below error Cannot disable the following factors because they are enabled in the following policies: OKTA_SOFT_TOKEN in the Default Policy policy. Please disable the factor(s) in the appropriate policies and try again. Solution: 1. go to Factor Enrollment 2. Edit the Policy( default of whatever Policy you have configured). 3. Select Disabled from the Effective Factors. 4. go back to the Factor Type and select Deactivate. you have disabled the MFA Options

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